December 23, 2015 (CHICAGO) – Hyatt Hotels Corporation (NYSE: H) today announced that it recently identified malware on computers that operate the payment processing systems for Hyatt-managed locations. As soon as Hyatt discovered the activity, the company launched an investigation and engaged leading third-party cyber security experts.
The investigation is ongoing, and updates will be posted to www.hyatt.com/protectingourcustomers. Hyatt has taken steps to strengthen the security of its systems, and customers can feel confident using payment cards at Hyatt hotels worldwide.
As always, customers should review their payment card account statements closely and report any unauthorized charges to their card issuer immediately. Payment card rules generally provide that cardholders are not responsible for unauthorized charges that are timely reported.
Customers with questions may visit www.hyatt.com/protectingourcustomers or call 1-877-218-3036 (U.S. and Canada) or +1-814-201-3665 (International) from 7 a.m. to 9 p.m. EST.
The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences and vacation ownership properties, including under the Hyatt®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Centric™, Hyatt Regency®, Hyatt Place®, Hyatt House®, Hyatt Zilara™, Hyatt Ziva™, Hyatt Residences® and Hyatt Residence Club® brand names and have locations on six continents. As of September 30, 2015, the Company's worldwide portfolio consisted of 627 properties in 52 countries. For more information, please visit www.hyatt.com.